Responsible Gaming we1wi – Your Complete Guide to Safe & Healthy Play for Malaysian Players

Healthy play starts with the right mindset. Before you begin any gaming session at we1wi, keep these core principles in mind:

• Play for Fun, Not for Profit: Winnings are a fun bonus, not the primary goal. Enjoy the gaming experience itself — the animations, game mechanics, and suspense of each round — as entertainment value in its own right.
• Set a Budget Before You Play: Before you log in to we1wi, decide how much RM you are comfortable spending today for entertainment purposes. Once that budget is gone, close the platform and do something else.
• Set a Time Limit: Decide how long you want to play. Set a timer on your phone if needed. Time passes quickly when you are enjoying slots or Live Casino.
• Don't Play When You're Emotionally Unstable: Avoid playing when you are feeling stressed, sad, angry, or anxious. An unstable emotional state can lead to irrational betting decisions.
• Take Regular Breaks: For every hour of play, take at least a 10-minute break. Get up, stretch, drink some water, and give your eyes a rest from the screen.
• Don't Chase Your Losses: If you experience a loss, do not continue playing in hopes of winning back what you have lost. Chasing losses is the most dangerous habit in gambling and frequently leads to far greater losses.

Learn to recognise the early signs that gaming may be becoming a problem. The sooner you are aware, the easier it is to address. Here are the warning signals to watch for in yourself or someone you care about:

Sound financial management is the foundation of responsible gaming. Here is a practical guide to managing your gaming budget at we1wi:

How to Set a Healthy Gaming Budget:

• Start by accounting for all your fixed monthly expenses: rent or mortgage, utility bills (electricity, water, internet), car instalments, food, and savings. Once these essential expenses are deducted from your monthly income, what remains is your "disposable income".
• From your disposable income, set an overall entertainment budget — one that covers not just online gaming but other leisure activities as well. The general personal finance recommendation is to spend no more than 5–10% of your disposable income on entertainment.
• From your overall entertainment budget, decide what portion is specifically allocated to we1wi gaming. Enter this figure as your deposit limit in your account settings.
• Think of the money you deposit into we1wi as an "entertainment fee" — just like buying a cinema ticket or paying for a Netflix subscription. You don't expect Netflix to "refund" your subscription fee — approach gaming deposits the same way.

One important rule: never deposit using a credit card or loan. Playing with borrowed money carries far greater financial risk, as you are obligated to repay it regardless of whether you win or lose. we1wi recommends using only funds already in your e-wallet — whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or directly from your bank account via FPX.

Time is just as valuable a resource as money. Responsible gaming means respecting your time and the time of those you care about. Use these guidelines to ensure gaming does not take time away from the more important things in your life:

• Schedule Your Playing Time: Set aside specific times in your week for gaming — for example, only on weekends after all family and work responsibilities are done. Do not let gaming happen spontaneously without clear boundaries.
• Disable Platform Notifications: If promotional notifications from we1wi are prompting you to play at inconvenient times, disable them in your phone settings. You can always check promotions proactively when you've already planned to play.
• Engage in Other Activities: Healthy hobbies — such as playing badminton, watching Malaysia Super League or EPL matches with friends, reading, cooking, or spending time with family — are the best way to ensure gaming remains just one small part of a balanced life.
• Use we1wi's Session Time Limit: Enable the session time limit feature in your account settings. Set a realistic limit — generally 1–2 hours maximum per session is a healthy benchmark for most players.

The we1wi platform is strictly for users aged 21 and above. We apply a rigorous identity verification process to prevent underage access. That said, we also recognise that parents and guardians play a vital role in ensuring their children do not access online gaming platforms.

We recommend that parents and guardians take the following steps:

• Never share your we1wi account login credentials with anyone, including your children.
• Ensure your phone and computer are protected with strong passwords that your children do not know.
• Use the parental control features available on your devices and internet router to block access to gaming websites.
• Have open conversations with your children about the risks of online gaming and the importance of sound financial management.

If you suspect that someone under the age of 21 is using a we1wi account without authorisation, please contact our support team immediately at [email protected]. We will act promptly to investigate and resolve the matter.

Seeking help is a sign of strength, not weakness. If you or someone you care about feels that online gaming is becoming a problem, there are many support resources available to you in Malaysia. we1wi is always your first point of contact for immediate support:

Support Through we1wi:

• Contact the we1wi support team 24/7 via live chat or email [email protected] with the subject line "RESPONSIBLE GAMING".
• Ask our team to activate a cooling-off period or self-exclusion on your behalf if you are unable to do so yourself.
• Refer members to appropriate external support resources for cases that require deeper professional assistance.

Steps You Can Take on Your Own:

• Activate self-exclusion on we1wi to block access to the platform for a set period or permanently.
• Let trusted family members or friends know about your situation so they can provide the moral support you need.
• Review your finances carefully and make a plan to address any debts that may have resulted from gaming.
• Consider speaking with a professional counsellor or mental health specialist experienced in treating addictive behaviours.

Gaming problems rarely affect only the individual — they often impact the entire family. If you are concerned about the gaming habits of someone you care about, here is a guide on how to approach the situation wisely:

• Speak Calmly and with Compassion: Choose a calm moment for the conversation — not during a conflict or immediately after the person has finished playing. Express your concerns using "I" statements — for example, "I'm worried about you" rather than "You're always playing."
• Don't React with Shame or Anger: Shame and anger cause people who need help to hide their problems further. A compassionate, supportive approach is far more effective.
• Don't Pay Off Their Gaming Debts: Even with the best intentions, paying off someone else's gambling debts can enable them to keep playing without facing the real consequences of their actions.
• Seek Support for Yourself Too: Supporting someone with a gambling problem can be emotionally draining. Make sure you're also getting the emotional support you need from a counsellor or an appropriate support group.

We1wi maintains the following official policies as part of our commitment to responsible gaming:

• All of our customer support staff are trained to identify signs of problem gambling and to respond with empathy and practical assistance to players who may need help.
• We do not send marketing communications to members who have activated self-exclusion or a cooling-off period.
• We actively monitor gameplay patterns to identify members who may be showing signs of unhealthy play, and proactively send alerts or offer assistance to those individuals.
• We do not encourage players to keep playing after a long session through "just one more spin" tactics or time-sensitive offers designed to exploit a player's emotional state.
• Any remaining balance in the account of a player who activates self-exclusion will be returned in full to their original payment method within the stipulated timeframe.
• We1wi conducts regular reviews of the effectiveness of our responsible gaming programme and continually works to improve the tools and support we provide.

Responsible gaming is not solely your responsibility as a player — it is ours as a platform. we1wi takes this role very seriously, and we are committed to continuously improving the programmes and tools we provide to support the wellbeing of Malaysian players.